We take your privacy very seriously and are committed to ensuring the protection of your personal information, no matter where you are located. Each member of the Securely Holdings Pty Ltd collects and handles your personal information in accordance with its legal obligations, including those under the Privacy Act 1988 (Cth).
The Securely Group and its subsidiaries (Securely Holdings Pty Ltd) provide or distribute a wide range of banking, finance, funds management, financial escrow and other services.
This Statement describes how your personal information and credit information is collected and handled by the Securely Holdings Pty Ltd:
We collect personal information when you:
While we are required to collect some types of personal information to meet our legal obligations, we do attempt to keep our collection of your personal information to what is necessary to offer you the products and services you require. Depending on those products and services, or your interactions with the members of the Securely Holdings Pty Ltd, we may collect the following types of personal information:
Personal and contact details
This may include your name, address, email address, phone number, and date of birth.
Australian Government related identifiers and identity documents
These may include your:
This may include foreign government identity documents and identifiers such as:
This may include:
See Credit Reporting (Your credit information, Section 4) for the types of credit information that we collect.
This includes information about transactions that you have made using our products and services or in relation to Securely Holdings Pty Ltd.
This may include your marital status, age, gender, number of dependents, occupation and nationality.
This includes details of your interactions with us, such as when you call us, use our online services (such as Escrow Services), make an enquiry, provide feedback, or make a complaint.
We collect information from you electronically when you use our online services.
This includes information such as:
More information about the digital information we collect is available in the Terms and Conditions. Importantly, we do not link this information to you unless we need to access these details for fraud or security reasons.
This includes information that we generate about how you use our products and services. For example, if you use our escrow services, we may generate information about your spending patterns.
On occasion, we monitor and record our calls with you. We will let you know if we are doing this.
On occasion, we collect and handle sensitive information. This may include:
Publicly available information
On occasion, we may collect and handle information that is in the public domain, such as from:
We’re careful about how we use your information to deliver our products and services. We also use your information for other reasons, such as to better understand you, your needs, and to let you know about other products and services you might be interested in.
Here is a list of the ways we may use your personal information.
Serving you as a customer
We use your information to deliver our products and services including to:
Improving our business
We use your information to improve the products and services we provide through activities such as:
Managing our operations
We use your information to manage our operations including to:
Managing security, risk and crime prevention
We use your information to:
To comply with our legal obligations
Where required, we use your personal information to comply with the law, including our regulatory obligations, including to:
Managing our business
We use your information to run our business in an efficient and proper way. This includes managing our financial position, business capability and planning, testing systems and processes, as well as managing communications, corporate governance, and audit.
Performing analytics activities
Sometimes we combine information we have about you and our other customers, for example transaction information, with data from other sources, such as third party websites or the Australian Bureau of Statistics. We use this information to:
Sales or acquisitions
We may also use your personal information to support any changes to the ownership of products or services or the make-up of the Securely Holdings Pty Ltd.
For example, we may:
When we do this, we may share your personal information with other members of the Securely Holdings Pty Ltd or other parties involved, where appropriate.
We may also collect, use and share your information for other reasons where the law allows or requires us to.
From time to time, we may also use your personal information to tell you about products and services we think may be of interest and value to you, but we will stop if you tell us to.
We may contact you by various means, including by mail, telephone, email, SMS or other electronic means, such as through social media or targeted advertising through CommBank websites or through our online banking services.
If you do not want to receive direct marketing offers from us, you can opt-out by:
We may first require you to log into your sell-securely.com account or otherwise identify yourself.
We may share your information with third parties for the reasons mentioned in How do we use your information? (Collection, use & sharing, Section 2b), or where the law otherwise allows or requires us to.
The types of third parties are listed below.
Type of third party
Other members of the Securely Holdings Pty Ltd
We may share your information between members of the Securely Holdings Pty Ltd. This helps us offer you a high-quality customer experience. You can read about how Securely Holdings Pty Ltd members may use your information in How do we use your information? (Collection, use & sharing, Section 2b).
Authorised Third Parties
We may share information with third parties where you have authorised us to do so or where we are legally required. They include:
Third Parties that can verify your information
This includes organisations that can verify information that you have supplied when applying for a product or service, or making a claim, including:
Our Service Partners
We may share your information with our service partners, external service providers and other organisations that help us to supply products and services.
Strategic Referral Partners
We may share your information, with external parties with whom Securely Holdings Pty Ltd has entered into strategic alliance or referral arrangements to enable you to inquire about the services or products they offer.
A product refers to any offering of features and benefits to a Customer.
This may include products that allow a Customer to:
Other financial services organisation
We may collect and share your information with other banks, third party payment providers, superannuation funds and financial services providers to provide you services, for example to process your transactions, facilitate payment reversals and provide refunds.
Government and law enforcement agencies
We may share your information with regulatory bodies, government agencies and law enforcement bodies to comply with our legislative or regulatory obligations in any of the jurisdictions where we operate.
Our staff are trained in how to keep your information safe and secure. We use secure systems and buildings to hold your information. We aim to only keep your information for as long as we need it.
We store your hard copy and electronic records in secure buildings and systems or using trusted third parties. We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold about you.
We aim to keep personal information only for as long as we need it – for example for business or legal reasons. When we no longer need information, we take reasonable steps to destroy or de-identify it.
What is credit information?
Types of credit-related information we collect, hold and disclose
We also collect credit information about you from third parties, including credit reporting bodies (such as Equifax) or other credit providers (such as another bank).
The types of credit information we collect and handle are set out below.
This includes your name (including any aliases), gender, date of birth, driver licence number, current and most recent past addresses, as well as current and most recent past employers.
Consumer credit liability information
This is information about any accounts that you currently have open or may have had in the past. It includes the type of account, the open and/or close date, as well as the credit limit.
This includes a history of your repayments, including whether you have made payments when due, and if not, when overdue payments have been made.
Financial Hardship Information
This includes information about agreed financial hardship arrangements that you may have with us or our credit providers, both temporary and permanent. Financial hardship information will be recorded with the repayment history information.
Details of any defaults or serious credit infringements.
Public record information such as:
Information about credit worthiness
Information about your credit worthiness such as credit scores, credit risk ratings, summaries and evaluations.
Preventing identity fraud: If you think you have been, or could be, a victim of fraud you can ask the credit reporting body not to use or give anyone your credit information.
We collect from, and share information with, the following credit reporting bodies. For more information about how they handle credit reporting information they hold about you, or about direct marketing or identity fraud, you can contact them below.
You can contact us and ask to view your information. For more detailed information, we may ask you to fill out a request form. If your information isn’t correct or needs updating, let us know straight away.
How will we handle you request?
There is no fee to ask for your information, but sometimes we might charge a fee to cover the time we spend gathering the information you want. If there’s a fee, we’ll let you know how much it is likely to be, so you can choose if you want to go ahead.
We try to make your information available within 30 days after you ask us for it.
In some cases, we can refuse access or only give you access to certain information. For example, we might not let you see information that involves other people. If we do this, we will write to you explaining our decision.
Can you correct or update your information?
It’s important that we have your correct details, such as your current home address, email address and phone number. You can check or update via your online services (such as sell-securely.com) or by calling us (see We’re here to help, Section 6a).
If you think your personal or credit information is incorrect, contact us to investigate the issue (see We’re here to help, Section 6a).
We’ll try to respond to your request within 30 days. If we can’t, we’ll let you know why it’s taking longer.
If we don’t think the information needs correcting, we’ll write to let you know why. You can ask us to include a statement with the information that says you believe it is inaccurate, incomplete, misleading or out of date.
Call 1300 781 244
What else can you do?
If you’re not satisfied with our response after you’ve been through our internal complaints process, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider.
AFCA provides consumers and small businesses with fair, free and independent dispute resolution for financial complaints.
Australian Financial Complaints Authority
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
You can also contact the Office of the Australian Information Commissioner if your complaint is about your privacy or how we handled your credit information.
Office of the Australian Information Commissioner
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001