First of all, know you’re not alone. Nearly 300,000 Aussies reported to scamwatch.gov.au that they had been scammed in 2021. Support is available, and you must act fast if you think you’ve been scammed.
If you have recently lost money or given out your personal information to a scammer, there are steps you can take straight away to help protect you from any further losses.
If you think you’re a victim of identity theft, act quickly to reduce your risk of damage being done.
contact IDCARE – a free government-funded service that will work with you to develop a specific response plan to your situation and support you through the process. Visit the IDCARE website or call 1800 595 160 (if in Australia)
Apply for a Commonwealth Victims’ Certificate – a certificate helps support your claim that you’ve been the victim of identity crime, and can be used to help re-establish your credentials with government or financial institutions. Visit Victims of Commonwealth identity crime
It’s best to report your scam to the ACCC via this page.
If you’ve been scammed on Facebook, Instagram, Messenger or WhatsApp, you should the platform and let them know about the scam.
On how to do this, see the How you can report scams on Facebook services – guidance for Australians_0
It can be very stressful and emotionally draining, so please seek help. You can talk to your GP, local health professional or someone you trust. The following support service are also available to you:
For information about depression or anxiety, contact beyondblue on 1300 22 4636 or visit www.beyondblue.org.au
When you need support in a crisis, contact Lifeline on 13 11 14 (24/7) or visit www.lifeline.org.au
Suicide callback service
Free professional telephone and online counselling for anyone affected by suicide. Suicide Call Back Service: 1300 659 467
Telephone and online counselling and support service for young people aged between 5 and 25 years. Kids Helpline: 1800 55 1800
Talk it over – Mens Help Line Australia
Telephone and online support, information and referral service for men with family and relationship concerns. MensLine Australia: 1300 78 99 78